| Q: |
Can I find Sock-Locks
in stores? |
| A: |
In 2009 we began offering
LOC-A-SOK Double Sock-Locks wholesale. When stores purchase from us we will list them on
our website here. |
| Q: |
How do I order by mail? |
| A: |
The best way to order by mail
is to use the online shopping cart. When you have all the items you want in the
cart, select the payment method "Check or Money order by mail, then
click the button on the left that says "Purchase for $x.xx." and you will be
able to fill in the shipping information and then continue to a printable order form you
can send with your order. The address where you send the form is on the printable page and
is
GRT OnLine Promotion-Sock-Locks Distributor, PO Box 1875, Montclair, NJ 07042. |
| Q: |
Can I order by phone or fax? |
| A: |
No. We cannot accept orders by
phone or fax because we can only accept credit card payments online . If you do not want
to pay online, please use our shopping cart to prepare an order form you can mail with a
check or money order.
|
| Q: |
How soon
will I receive my order? |
| A: |
We cannot guarantee time for
shipping. You can estimate typical time to ship to your zip code from New Jersey
based on our shipping schedule. We
generally ship retail orders once a week on Saturday or Monday and use USPS first class or
priority mail for most orders. In November and December, up until Christmas, we often ship
twice a week. We prepare orders each Thursday evening for shipping on Saturday or Monday
(except during our vacations, which are infrequent and announced on the website).
Wholesale orders are usually shipped the next
business day.
How soon your order is prepared for shipping
depends on how you pay. Refer to the table below for specific information about when
we process orders based on payment method. Also check our shipping
schedule for additional holiday shipping information
If you
pay by... |
In order for your order
to be processed on Thursday evening, your payment must be received |
| PayPal cash,
credit or debit card: |
by 6 pm EST Thursday |
| Credit Card
Online: |
by 6 pm EST Thursday |
| PayPal E-check: |
by 6 pm EST Thursday
(cleared check) |
| Check or money
order by mail: |
In the P.O. Box by the previous
Thursday |
|
Q: |
Can I buy sock-locks to resell for fundraising? |
| A: |
We sell the "Double"
sock-locks for fundraising. See our wholesale page
for more information about selling sock-locks for fundraising.
|
| Q: |
I am having problems checking out. What do I do? |
| A: |
If you keep getting sent back
to the order page...
when you see all the items you want in your
shopping cart, look on the lower left for the "Purchase for $XX.00"
button. Click that button to go to the page where you can enter your shipping and
billing information, then click "Continue"
|
| A: |
If page does not load.... try
each of the steps listed below.
- Close all windows of your browser, reopen the
browser, try again.
- Reboot your computer, try again.
- Check www.paypal.com
for announcements of scheduled maintenance. PayPal processes all of our on-line payments,
for members and non-members.
- Wait 10-15 minutes and try again.
- If you continue having a problem, contact us. You may also use one of our text form at http://sock-locks.com/order.txt.
|
| Q: |
I have a question that is not answered here? |
| A: |
Please contact
us with any other questions or comments. |
| Q: |
How can I order from outside the United States? |
| A: |
Orders are now being accepted from
outside the United States with payment in U.S. Dollars through Paypal. The
purchaser is responsible for all applicable customs and VAT costs. Use
our text forms and send payment in US dollars through PayPal. The forms open in a new
window. Canada | Europe | Pacific Rim Other Regions or Quantities
Send an email to sock-locks@comcast.net and let us know the number of
packages and from what country you will be ordering. |
| Q: |
I did not receive my
order. What do I do? |
| A: |
Common reasons why you may not receive your
order.
- We did not receive your payment
- You provided an incorrect or incomplete address
- There was an oversight on our part and your order fell
between the proverbial crack.
- You need to wait a bit longer. See our shipping schedule.
- The USPS is being particularly slow, especially in
December.
Please wait at least 3 weeks to notify us. We ship
most orders USPS first class and it sometimes takes longer than expected. It is most
helpful if you forward the order confirmation showing the date of your order and the items
ordered. Include the shipping address. We generate our shipping labels from the
information the customer provides on the order form.
After you notify us, we will first confirm that we
received your payment and check the address to which the order was sent. If the customer
provided a complete correct address and the order has not been received three or more
weeks after the order was shipped, we will consider the item lost and resend the order at
no charge, provided items are in stock. If the customer receives the original package, we
expect the customer to return it to us.
GRT Online Promotion, distributor of Sock-Locks is not
responsible for packages that are lost because they are are incorrectly addressed due to
customer error. We generate our shipping labels from the information the customer provides
us. If you give us an incorrect or incomplete address (incorrect zip code, missing
apartment/suite/office number/name, etc.) we are not responsible.
If the customer provided an incorrect or incomplete
address and the package is returned to us, we will charge the customer the shipping and
handling fee each time to re-ship. The customer may place a new order and if the original
order is returned to us, we will refund the customer for the cost of the items ordered,
less shipping and handling.
If the customer provided an incorrect or incomplete address and the package is lost, we
are not responsible. The customer may place a new order and if the original order is
eventually returned to us, we will refund the customer for the cost of the items orders,
less shipping and handling.
If you contact us after your order has been placed
regarding an incorrect or incomplete shipping address, we will make every effort to
correct your information prior to your package being shipped. However, once your package
has been processed and shipped, we cannot make address corrections to your package. If
your package is re-routed, returned or lost, all policies listed above apply. PLEASE
TAKE CARE TO INCLUDE YOUR CORRECT SHIPPING ADDRESS. |
